Choose a subject below to jump to that topic:Cancellations, Substitutions, Downgrades & Upgrades
If you need to cancel your conference or expo registration, you may do so for a full refund, less a $150.00 service charge until Friday, September 10, 2011. Attendees who register prior to or after the deadline date, who do not cancel in writing by the deadline date are stil liable for the pass cost and will be charged for the full registration fee. Sorry, no refunds are available for no-shows. If you are unable to attend the event, we recommend that you send a substitution in your place.
You may download the Registration Update Form for cancellations, substitutions or changes and fax your changes to
(415) 947-6011 for processing or you can mail your request to:
UBM Events Registration Department
GDC Online 2011
303 Second Street, Suite 900 South Tower
San Francisco, CA 94107
Written requests for a downgraded pass must be received no later than Friday, September 10, 2011 for a full refund on the difference of registration fees between the value of the original and downgraded pass. Sorry, requests received after Friday, September 10, 2011 cannot be accommodated. Upgrade pass requests must be submitted in writing and faxed to (415) 947-6011 along with payment information for the difference in value.
Program Changes
UBM TechWeb, the producers of GDC Online, reserve the right to make changes in the programs and speakers, or to cancel sessions if enrollment criteria are not met, or when conditions beyond its control prevail. All sessions, excluding tutorials, are filled on a first-come, first-seated basis. Arrive early to ensure a seat! Recording devices and cameras, still or video, are prohibited.
Important Payment By Check Information
If you selected payment by check, please be aware that all check payments must be received by the Registration Department no later than Friday, September 30, 2011 in order to apply the payment to your registration. If you are unable to meet this deadline, please pay by credit card by accessing your registration as a returning user and follow the prompts to pay with a credit card.
Make your check payable to: GDC Online
Mail your payment to:
GDC Online 2011, Event Registration Services Group
303 Second Street, Suite 900 South Tower
San Francisco, CA 94107
Registration Hours
Location: Austin Convention Center, Austin, TX
Hours: |
|
| Monday, October 10 | 8:00 am – 5:00 pm |
| Tuesday, October 11 | 8:00 am – 6:00 pm |
| Wednesday, October 12 | 9:00 am – 6:00 pm |
| Thursday, October 13 | 9:00 am – 3:00 pm |
Alumni Policy
GDC Online 2010 speakers and paid All Access Pass, Main Conference Pass, and Summits & Tutorial pass holders are considered alumni for GDC Online 2011 only. Alumni offers excludes press and exhibitor pass types. Unless otherwise specified, Alumni discounts cannot be combined with other discounts including group discounts. Alumni discounts apply only to the All Access, and Main Conference passes.
Event Badges
Please treat your badge like cash or your favorite game cartridge. A non refundable replacement fee will apply to all lost, misplaced, stolen, duplicate and forgotten badge requests.
Short range Touch 'N Go RFID badges will be in use at GDC Online 2011.
Request for Taxpayer ID Number
Please fax your W-9 requests to Registration Customer Service at (415) 947-6011. The Federal Tax ID number for GDC Online 2011 is 11-2240940.
Hotel Reservations
If you have not yet made hotel arrangements, we urge you to do so immediately. For hotel reservations, please refer to the Travel page.
Mailing Lists
Please notify us if either of the following occur:
- Catalog Change of Address. If you are moving, or if your conference brochure is addressed incorrectly, please fax your corrections to (415) 947-6011, Attn: GDC Online List Correction or make corrections on your mailing address and mail it to us at:
GDC Marketing Dept – List Correction
Attn: Vanessa Alvarado
303 Second Street, Suite 900 South Tower
San Francisco, CA 94107
- Duplicate Catalogs & Removal from Mailing List. If you are receiving duplicate copies of our conference brochure, please enclose the address area from each duplicate conference catalog you would like to be removed from and mail or fax to the above address. To be removed from the mailing list, please fax or mail your address area from your catalog with instructions to be removed from the mailing list.
Children At The Show
Due to safety concerns, no one under the age of 18 (including infants in strollers) will be permitted on the show floor at any time during GDC Online 2011.
Americans with Disabilities Act
If you require special assistance, auxiliary aids, interpreters or other reasonable accommodations while at the conference, please contact Colleen Mickey at least one month prior to the event date.
Questions & Changes
If you have any questions please access the Contact Us area with questions related to the event and the conference program. For registration related inquiries only, please contact our Registration Department at (866) 535-8996 (toll free within the USA) or (415) 947-6925, Monday – Friday, 9:00 am – 4:00 pm PT. We will make every attempt to answer your questions or forward your request to the appropriate group. All requests for changes to a registration must be faxed in to (415) 947-6011, or you may mail your request to the above address.
