Registration Policies
Choose a subject below to jump to that topic:
- Cancellations, Substitutions, Downgrades & Upgrade
- Program Changes
- Payment by Check
- Registration Hours
- Expo Hours
- IGDA Discount
- Request for Taxpayer ID Number
- Event Badges
- Hotel Reservations
- Mailing Lists
- Children At The Show
- Americans with Disabilities Act
- Questions & Changes
Cancellations, Substitutions, Downgrades & Upgrades
If you need to cancel your conference or expo registration, you may do so for a full refund, less a $150.00 service charge until Friday, September 10, 2010. Attendees who register prior to or after the deadline date, who do not cancel in writing by the deadline date are liable for the pass cost and will be charged for the full registration fee. Sorry, no refunds are available for no-shows. If you are unable to attend the event, we recommend that you send a substitution in your place. You may download the Registration Update Form for cancellations, substitutions or changes at https://www.cmpevents.com/images/RegChangeRequest.pdf and fax it to (415) 947-6011 for processing or mail your request to:
UBM Events Registration Department
GDC Online 2010
600 Harrison Street, 6th Floor
San Francisco, CA 94107
Written requests for a downgraded pass must be received no later than Friday, September 10, 2010 for a full refund on the difference of registration fees between the value of the original and downgraded pass. Sorry, requests received after Friday, September 10, 2010 cannot be accommodated. Upgrade pass requests must be submitted in writing and faxed to (415) 947-6011 along with payment information for the difference in value.
Program Changes
UBM TechWeb producers of the GDC Online reserve the right to make changes in the programs and speakers, or to cancel sessions if enrollment criteria are not met, or when conditions beyond its control prevail. All sessions, excluding Tutorials, are filled on a first-come, first-seated basis. Arrive early to ensure a seat! Recording devices and cameras, still or video, are prohibited.
Important Payment By Check Information
If you selected payment by check, please be aware that all check payments must be received by the Registration Department no later than Friday, September 3, 2010 in order to apply the payment to your registration. If you are unable to meet this deadline, please pay by credit card by accessing your registration as a returning user and follow the prompts to pay with a credit card.
Make your check payable to: GDC Online
Mail your payment to:
UBM Events Registration Department GDC Online 2010
600 Harrison Street
6th Floor San Francisco, CA 94107
Registration Hours
Tuesday, October 5: 8am–5pm
Wednesday, October 6: 8am–6pm
Thursday, October 6: 9am–6pm
Friday, October 6: 9am–3pm
Expo Hours
Wednesday, September 16: 12–6pm
Thursday, September 17: 10am–6pm
Friday, September 18: 10 am–3pm
Event Badges
Please treat your badge like cash or your favorite game cartridge. A non refundable replacement fee will apply to all lost, misplaced, stolen, "I forgot my badge on my way back from San Jose", duplicate and forgotten badge requests.
Short range Touch 'N Go RFID badges will be in use at GDC Online.
IGDA Discount
IGDA members can receive a $50 discount on the price of their All Access, Main Conference or a Summits and Tutorials pass when they register. To receive your IGDA discount this year you must contact Sheri Rubin IGDA directly . Please note that the IGDA discount does not apply to previous purchases and cannot be combined with other discounts including alumni discounts or group discounts. This discount does not apply to the Game Career Seminar Pass or the GDC Online Expo Pass. Please note the GDC call center will not be able to register you for an IGDA membership.
Request for Taxpayer ID Number
Please fax your W-9 requests to Registration Customer Service at (415) 947-6011. The Federal Tax ID number for the GDC Online is 11-2240940.
Hotel Reservations
If you have not yet made hotel arrangements, we urge you to do so immediately. For hotel reservations, please refer to the Travel page.
Mailing Lists
Please notify us if either of the following occur:
- Catalog Change of Address. If you are moving, or if your conference brochure is addressed incorrectly, please fax your corrections to (415) 947-6011, Attn: GDC Online List Correction or make corrections on your mailing address and mail it to us at:
GDC Online Marketing Dept - List Correction
600 Harrison Street, 6th Floor
San Francisco, CA 94107
- Duplicate Catalogs & Removal from Mailing List. If you are receiving duplicate copies of our conference brochure, please enclose the address area from each duplicate conference catalog you would like to be removed from and mail or fax to the above address. To be removed from the mailing list, please fax or mail your address area from your catalog with instructions to be removed from the mailing list.
Children At The Show
Due to safety concerns, no one under the age of 18 (including infants in strollers) will be permitted on the show floor at any time during the GDC Online.
Americans with Disabilities Act
If you require special assistance, auxiliary aids, interpreters or other reasonable accommodations while at the conference, please contact Kara Foley at least two weeks prior to the event date.
Questions & Changes
If you have any questions please access the Contact Us area with questions related to the event and the conference program. For registration related inquiries only, please contact our Registration Department at (866) 535-8996 or (415) 947-6925 Monday – Friday, 9am–4pm PT. We will make every attempt to answer your questions or forward your request to the appropriate group. All requests for changes to a registration must be faxed in to (415) 947-6011, or you may mail your request to the above address.
